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WAR-A-LON, INC. Shipping Policy
Shipping
We use UPS, USPS and FedEx for those items which meet their size and weight limitations. Upon request and for an additional charge, we can expedite these shipments.
Delivery Times
Shipping transit times are estimated from 3-12 calendar days. If you have a specific delivery time frame, we should discuss this prior to order placement.
We will not promise something we don't think is possible to get a sale. Sometimes, through circumstances beyond our control, we do not make a projected delivery schedule. We will do our best to expedite your order, but cannot guarantee an exact delivery day.
Order Tracking
If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please e-mail us at
customerservice@tankless-water-heaters-mt.com
or call us at (406) 889-3915 with your invoice number and we will respond promptly with the most up-to-date information.
Delivery Notification
Please make sure someone is at the delivery destination to receive the order.
If your home is not accessible by delivery truck (example: summer home in Michigan snowed in during winter months), we may have to transport your merchandise to the nearest accessible point and it will be your responsibility to provide pick-up and transportation to your home.
In some cases, remote delivery charges may apply. We will notify you prior to shipping if this should apply or call us if you are concerned.
When Your Merchandise Arrives
Please be prepared to inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the BOL indicates left the factory. You may have to open the cartons, in the case of motor freight, to look for transit damage. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. If you should discover damage, it is your responsibility to notify us immediately,
(406) 889-3915, or fax toll free: 888-219-0375, or e-mail customerservice@tankless-water-heaters-mt.com
You must sign the bill of lading with a note describing the damage you see. Although damage claims are rare, they can happen and your products are fully insured against freight damage.
Freight Damage
Your products are insured against freight damage. Should freight damage be determined, we will either arrange to have the merchandise repaired to factory new conditions or replaced at no cost to you and as expeditiously as possible.
Questions? Call Us or Email:
customerservice@tankless-water-heaters-mt.com
For large orders, please call us
at (406) 889-3915, or fax toll free: 888-219-0375 or e-mail us at customerservice@tankless-water-heaters-mt.com
with the merchandise information and your complete delivery address so
we can quote the exact shipping fees.
Alaska, Hawaii and International Deliveries
Please call us or email for a quote.
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